FAQs & Support
Hopefully you will find answers to any questions you may have below. If not, please do not hesitate to WhatsApp us on +44 (0)20 7856 0575 or email us at concierge@babu.clothing.
About
Babu is a luxury childrenswear rental platform, delivering beautifully presented luxury garments to your doorstep. Rent for 5, 11 or 18 days, or get in touch with our concierge team to organise a longer-term rental.
Yes! Wear & Tear Damage Insurance is included within our rental prices so no need to worry about minor stains, missing beads, stuck zippers or other minor damage.
Browse: Browse our incredible selection from your favourite childrenswear designers and choose your pieces. Wear & Tear Damage Insurance is included in our rental prices for a worry-free experience. Have questions before check out? Our concierge team is always on hand to help via email or WhatsApp!
Rent: Select your dates over a rental period of your choice (5, 11 or 18 days). Our concierge team will be in touch via WhatsApp as soon as you place your order so you always have our number to hand! We will send out your order in time for you to receive it by your chosen delivery date: you will get shipping updates direct from the delivery courier. Receive your pieces and enjoy!
Return: You will find returns instructions on the packing slip included with your order: just send us a WhatsApp if you have lost it and we will send you all the information you need. There's no need to wash the clothes before you return them - we professionally clean and sanitise all garments to European standards upon their return.
... & Repeat!: Stay sustainably stylish with Babu! From party dresses and ski suits to sunny holiday clothes in mid-winter, we have fabulous options for all eventualities all year round. Sign up to our newsletter and follow us on Facebook, Instagram and TikTok to stay up to date with the exciting new brands and categories we will be adding throughout the year!
We work with an exclusive mix of contemporary and luxury brand partners who are aligned on our quality and sustainability values.
We are proud to partner with Balmain, Bimbaló, Bonton, BOY London, Calvin Klein, Caramel, Emilio Pucci, Foque, GANT, Il Gufo, Levi's, Meri Meri, Molo, MSGM, Patachou, Paz Rodriguez, Perfect Moment, Rachel Riley, RaspberryPlum, Roarsome, Roberto Cavalli, Simonetta, Stella McCartney Kids, Tartine et Chocolat, Tommy Hilfiger and Tutu Du Monde.
Yes!
Our garments go all the way from newborn to 17 years.
We are the only rental platform working in partnership with some of the biggest and most popular names in luxury children’s fashion. This means we source our garments directly from our brands for a truly curated selection of stock and we have full visibility over the entire lifecycle of our garments.
We have also gone further than any other rental platform in our commitment to the sustainable lifecycle of our clothes, via our end-to-end proprietary garment care and ground-breaking disposal process that converts worn out clothes into renewable energy.
In addition, we make it free, easy and rewarding to contribute to the circular fashion economy and to donate to charity in order to help end child clothing poverty in the UK.
Garments
There are size guides on all of our product pages so hopefully this will not be the case. However, if your pieces arrive and they don't fit, that's no problem. Let us know and send them back within 24 hours, and we will exchange them for similar available alternatives, or issue a refund minus the third party shipping cost if we are unable to offer a similar alternative in the required size.
We offer 5, 11 and 18 day rental periods. If you would like to rent an item for longer, please contact our concierge team to confirm availability.
We work with an exclusive mix of contemporary and luxury brand partners who are aligned on our quality and sustainability values, and we get all of our garments directly from them.
Our ethos is all about sharing and giving garments their longest and most sustainable lifecycles, which is why our garments are not available to buy. But feel free to rent them as many times as you like for as long as they fit, and size up once your little one grows out of their current size!
We will need to charge a replacement fee to the card you used to place your order so that we can replace the item in time to send to the next customer.
We encourage you to treat our items as you would your own. Wear & Tear Damage Insurance is included within our rental prices so you don't have to worry about minor stains, missing beads, stuck zippers or other minor damage.
For major repairs, we will need to charge a third party seamstress cost to the card you used to place your order.
We will do our utmost to get out stains and repair any damage, but if an item is damaged beyond repair and needs to be retired as a result, we will need to charge a replacement fee to the card you used to place your order so that we can procure a new item for the next customer. The item will be returned to you to keep.
We are proud to go further than any other rental platform in our commitment to sustainability: any returned clothes that are not usable by Babu are either recycled through conversion into renewable energy by our cutting-edge sustainable impact partner Xetrov, or passed on to our charity partner Little Village if in good enough condition.
Garment Care & Hygiene
We understand that you may want to wash items during your rental so that you can use them multiple times. We just ask that you follow the garments' care labels and iron all garments inside out.
You can find a full list of washing Do’s and Dont’s here.
We ask you not to wash fine knitwear and other delicate materials at home.
Let our concierge team know and we will professionally clean them for you free of charge using our state-of-the-art wet cleaning and ozone technology. You will just need to cover the cost of sending them to our London studio and back by whatever method you prefer!
Our ethos is all about sharing the love and giving garments the longest possible lifecycle for the benefit of our planet! With that in mind we ask that you respect our luxury garments as though they were your own so that as many families as possible can enjoy them after you.
Our in-house eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect our garments to European standards. This process makes our garments cleaner than any you could buy from a shop. All clothes are then checked to ensure they pass our quality control before being sent to their next home.
We take care of the washing so you don’t have to! Return your Babu garments unwashed and cut your laundry load in half!
Our in-house wet cleaning programme, using state-of-the-art machines, achieves the same results as dry cleaning (which is toxic and carcinogenic!) using only biodegradable detergents and low water temperatures with extremely efficient cycles of only 20-30 minutes, all run on 100% green energy!
Delivery & Returns
Express delivery costs £5 for parcels up to 2 kg, and £8.50 for parcels over 2 kg.
We will ship your order for delivery by your specified delivery date. You will receive an email with the tracking details once your order has been despatched and will also receive updates direct from the delivery courier. Our preference is that someone is available to receive the order in person, as if you provide the courier with a "Safe Place" and the package is lost or stolen as a result, you will be liable to pay a replacement fee.
RETURNS INSTRUCTIONS:
You must package your items securely and return them using a next-day tracked, fully insured delivery service.
1. Please include your name either on the outside of the package or on a note inside the package so we can easily identify it.
2. Use the return address detailed on your packing slip: if you have lost your packing slip, please contact us via WhatsApp.
3. Take your package to your local Post Office (or use a courier of your choice) and opt for a next-day tracked, fully insured delivery service.
4. Make sure to send our concierge team a picture of proof of postage showing the tracking number.
We keep all of our summer and winter pieces available at all times so that you can rent your favourite pieces depending on your destination at any time of the year!
Yes! We ask you to please look after the packaging your order arrived in and reuse it for returns to avoid wastage.
Yes – you will receive an email from us with the tracking details once it has been despatched, as well as updates directly from the delivery courier!
Donations
You can include your pre-loved clothes with your Babu returns!
In good nick? Your donations will help combat child clothing poverty in the UK. We will pass them onto our partner charity Little Village, who will distribute them to those most in need of them.
Ready for the trash? We’ll make them into treasure! Anything stained or damaged will be converted into renewable energy via the ground-breaking technology of our sustainable impact partner, Xetrov.
Pricing & Billing
All our items have individual prices per rental period as detailed on each product page. Our rental prices include Wear & Tear Damage Insurance and professional cleaning. Shipping will be calculated separately at checkout.
Payment will be made in advance of your rental during the checkout process. We can subsequently bill the card you used to place your order for any additional items you would like to add, and for the return shipping cost if you choose for us to organise your return for you.
Yes, via our dedicated Gift Card page!