FAQs & Support

Hopefully you will find answers to any questions you may have below. If not, please do not hesitate to call or WhatsApp us on +44(0)20 3752 4910 or email us at concierge@babu.clothing.

About

Babu is a luxury childrenswear rental platform, delivering boxes of beautifully presented luxury garments to your doorstep. You can opt for full boxes (10 garments) or half boxes (6 garments) and choose to build your own box, select a pre-curated box or opt for our personalised curation service, whereby our Head Buyer will put a box together specially for you based on your preferences and requirements. Keep your box for as long as you like and return and take a break, or choose a new one whenever you feel like a change.

Yes! For only £2.50 extra a week you will be fully covered for any stains or damage.

Rent: From ski suits to summer dresses in December, Babu has your holiday and occasion wardrobe covered with full boxes of 10 luxury pieces or half boxes of 6 pieces. Build your own box or opt for our personalised curation service and look forward to receiving your beautifully presented pieces! If you choose our personalised curation service, our Founder and Head Buyer Alice will put a box together specially for you based on your preferences and requirements and run it past you before it is sent out. Free DHL express shipping and returns are included with all subscriptions and we offer optional damage insurance for only £2.50 a week for total peace of mind when it comes to stains and damage.


Love: Receive your box and enjoy use of your pieces for as long as you like for a flat weekly fee! Whilst many pieces can be washed at home, speciality fabrics can be sent to us to clean (on the house!) if you would like them washed during the course of your rental: you will just need to cover the cost of sending them to our London studio and back by whatever method you prefer. You will also find a message on donations in your box; include your pre-loved clothes when you return your box and receive Babu rewards points for every item we keep. Anything we don't will be donated to children in London living under the poverty line through our partner charity, Little Village, or passed on to Xetrov for conversion into renewable energy if irreparably stained or damaged.


Return: Let our concierge team know when you are ready to send your box back - we will have been in touch when you placed your order via WhatsApp so you always have our number to hand. We will send you a visual checklist to make it easy to remember what goes back in the box and will book you a DHL home collection within a 2 hour window convenient to you (you can also opt to take your box to a handy DHL drop off point). We ask that you keep and re-use the mailing box that your Babu box arrived in (and help save the planet in the process!), and your return shipping label is included in your box on delivery so no printing required! Plus, there's no need to wash the clothes before you return them - we professionally clean and sanitise all garments to European standards upon their return.


Break Or Repeat: Take a break until your next occasion or put together a new box straight away! If the latter, for your next box you can opt for a half box or full box, build your own or go for a curated option - we are totally flexible! If you opt for our personalised curation service, Alice will double check your child's sizing and ask what mix of brands and casual and occasion wear you would like this time. Once your current box is on it's way back to us with DHL we will immediately send out the next.

We work with an exclusive mix of contemporary and luxury brand partners who are aligned on our quality and sustainability values.


We are proud to partner with Balmain, Bimbaló, Bonton, BOY London, Calvin Klein, Caramel, Emilio Pucci, Foque, GANT, Il Gufo, Levi's, Molo, MSGM, Patachou, Paz Rodriguez, Rachel Riley, RaspberryPlum, Roberto Cavalli, Simonetta, Stella McCartney Kids, Tartine et Chocolat and Tommy Hilfiger. 

Yes!

Our boxes go all the way from newborn to 4 years - that means we have you covered right up until your little one's 5th birthday!


We have now added sizes 5, 6 and 7 in girls party wear and also offer skiwear for 3-7 year old girls and boys.

Your Babu boxes will grow with your child! Let our concierge team know that you are ready for a new box and choose your next pre-curated box or build your next box from the relevant size range. If you are using our personalised curation service we will always check sizing with you before putting a selection together for your approval.


However, if your box arrives and it doesn't fit, that's no problem. Just let us know, so we can book you a DHL return collection and organise to send you a new box in the correct size.

We are the only rental platform working in partnership with some of the biggest and most popular names in luxury children’s fashion. This means we source our garments directly from our brands for a truly curated selection of stock and we have full visibility over the entire lifecycle of our garments.


The Babu concept offers complete flexibility. We combine convenience and luxury through our offering of pre-curated collections, as put together by some of the UK’s most stylish women to offer a ‘personal shopping for your child’ option, and through our more tailored personalised curation service, whereby you can brief us on your preferences and requirements. And if curated boxes are not for you, you can also build your own box!

 

We have also gone further than any other rental platform in our commitment to the sustainable lifecycle of our clothes, via our end-to-end proprietary garment care and ground-breaking disposal process that converts worn out clothes into renewable energy. 

 

In addition, we make it free, easy and rewarding to contribute to the circular fashion economy and to donate to charity in order to help end child clothing poverty in the UK.

Boxes and Garments

From Balmain to Bonton, Cavalli to Caramel and Pucci to Patachou, we have pieces to suit every taste and occasion, across all categories, so the choice is yours!


Our pre-curated boxes are made up of a fabulous mix of garments ranging from day wear to occasion wear, spanning t-shirts, collared shirts, blouses, trousers, skirts, dresses, sweaters, cardigans, jackets and coats. Each box contains a considered range of brands and garment categories to take your child's wardrobe to the next level. 

Yes! You can let us know which pre-curated collection you would like next, build your next box, or if you are using our personalised curation service, we will always send over our selection for approval before we send it out to you.


We can also automatically allocate boxes on request so that you can sit back, relax and look forward to discovering a new surprise capsule collection every month if that is your preference.

Babu offers a 'personal shopping for your child' style experience, with our curators selecting items from our exclusive roster of brand partners for you, so our pre-curated boxes come as full capsule collections and we are unable to swap pieces out.


We welcome you to build your own box if our curated boxes don't suit you or you can brief us on your style or needs and ask us to create a bespoke selection just for you!

If your box arrives and it doesn't fit, that's no problem. Just let us know as soon as possible and we will book you a DHL home collection (or you can drop your box at a convenient service point) and we will send out a new box in the correct size.

As long as you like! Just let our concierge team know when you would like a new box and we will organise to have your existing box collected. Or if you would like to take a break until your next occasion that's fine too - no strings attached!

We get the vast majority of our garments direct from our brand partners but we also accept select branded pieces in good condition from our members, who receive rewards points for all donated items that make it into the Babu eco-system.

Our ethos is all about sharing and giving garments their longest and most sustainable possible lifecycles, which is why our garments are not available to buy.

Don't worry! Please get in touch so that we can find a resolution together.

Please always return the item to us as we are really good at getting tough stains out and might be able to repair any damage. If not we will get in touch so we can find a resolution together - we understand that accidents happen!


We also give you the opportunity to add damage insurance to your subscription for £2.50 a week to give you total peace of mind that there will never be extra charges for any items that are returned stained or damaged.

We are proud to go further than any other rental platform in our commitment to sustainability: any returned clothes that are not usable by Babu are recycled through conversion into renewable energy by our cutting-edge sustainable impact partner, Xetrov.

Garment Care & Hygiene

We understand that you may want to wash items during your rental so that you can use them multiple times. We just ask that you follow the garments' care labels and iron all garments inside out.


You can find a full list of washing Do’s and Dont’s here.


For knitwear and other delicate materials that we ask you not to wash at home, we offer a free professional cleaning service to all our subscribers.

Just let our concierge team know and we will professionally clean them for you free of charge using our state-of-the-art wet cleaning and ozone technology. You will just need to cover the cost of sending them to our London studio and back by whatever method you prefer!

Our ethos is all about sharing the love and giving garments the longest possible lifecycle for the benefit of our planet! With that in mind we ask that you respect our luxury garments as though they were your own so that as many families as possible can enjoy them after you.

Our in-house eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect our garments to European standards. This process makes our garments cleaner than any you could buy from a shop. All clothes are then checked to ensure they pass our quality control before being sent to their next home.

We take care of the washing so you don’t have to! Return your Babu garments dirty and cut your laundry load in half! 

Our in-house wet cleaning programme, using state-of-the-art machines, achieves the same results as dry cleaning using only biodegradable detergents and low water temperatures with extremely efficient cycles of only 20-30 minutes, all run on 100% green energy!

Delivery & Returns

Yes! Free DHL shipping and returns are included with your weekly rental fee. 

A pre-printed returns label is included in each box. Just let us know when you would like to return your box and we will send you a visual reminder to help you remember what goes back in! We will then book you a DHL home collection at your convenience (with collection windows as short as 2 hours) or you can opt to drop your box at a DHL service point. 

We keep all of our summer and winter pieces available on Build Your Own Box at all times so that you can build a hot or cold weather box depending on your destination at any time of the year!

Yes! We ask you to please look after your cardboard mailing box as well as your Babu box and send your used Babu garments back in both so that we can use them again for your next delivery.

Yes – you will receive the following emails from DHL On Demand Delivery (which will include your Waybill Number for tracking): 

Your Shipment Is On Its Way

Your Delivery Is Today

Delivered!

Please login to your account and select View Addresses and Edit.

Donations and Rewards

Our rewards system is built to encourage our customers to contribute to the sharing economy and help end child clothing poverty in the UK. You will find a message on donations in each box encouraging you to include any pre-loved items with your return Babu box.

 

Pieces in good condition from our brand partners will enter the Babu eco-system and you will be credited with rewards points to redeem against your subscription or to convert into a giftcard to give to family or friends.

Anything we don't keep will be donated to children in London living under the poverty line through our amazing partner charity, Little Village, or passed on to our sustainable impact partner for recycling (i.e. conversion into renewable energy!) if irreparably stained or damaged. 

Pricing & Billing

As a Babu member you will enjoy use of 10 luxury items worth over £1,000 for a flat fee of £60 per week, or 6 pieces worth over £600 for a flat fee of £36 per week. That's only £0.85 per item per day!


Keep your box for as many weeks as you like and return whenever you are ready. Your weekly rental fee includes free express shipping and returns with DHL, offering convenient home delivery and collections or accessible pick-up and drop-off points.

Your card will be charged automatically on a weekly billing cycle for as long as your box is in use.


You can let us know you want to return your box at any time within your weekly billing cycle. If you would like a new box we will have it sent out to you as soon as your current box is in transit. If you would like to take a break, your weekly billing cycle will be terminated.

Yes, via our dedicated Giftcard page. Giftcard options are available for 2 week and 1, 2 or 3 month periods for both Half Boxes and Full Boxes – it’s up to you!