FAQs & Support

Hopefully you will find answers to any questions you may have below. If not, please do not hesitate to call or WhatsApp us on +44(0)20 3752 4910 or email us at concierge@babu.clothing.

About

Babu is a luxury childrenswear rental platform, delivering beautifully presented luxury garments to your doorstep. Keep your pieces for as long as you like for a flat weekly billing fee and return whenever you are ready.

Yes! Full cover is included within our rental prices so no need to worry about any accidental stains or damage.

Browse: Browse our incredible selection from your favourite childrenswear designers and choose your pieces. Full cover damage insurance is included in our rental prices for a worry-free experience. Have questions before check out? Our concierge team is always on hand to help via email, WhatsApp or instant chat! Looking to pre-order for a holiday or event? Add your pieces to cart where you will be able to add a note telling us what date you would like your order delivered. Once you have checked out, we will reserve your chosen items and send them out as required!


Rent: Our concierge team will be in touch via WhatsApp as soon as you place your order so you always have our number to hand! Enjoy 1-2 working day express delivery on all orders: you will receive shipping updates direct from the delivery courier. Enjoy use of your pieces for a flat weekly fee per item - billing starts on delivery and an order is automatically generated at the start of each new week so you have the flexibility to keep your rental pieces for as long as you like. Rent only for the week(s) you need - no strings attached! 


Return: When you are ready to return your pieces get in touch with our concierge team and pick a return option that works for you: skip the queue with a home collection organised by us, or sort the return out yourself. There's no need to wash the clothes before you return them - we professionally clean and sanitise all garments to European standards upon their return. Please re-use the original packaging that your order arrived in and help save the planet in the process! Your weekly billing will stop as soon as your return is in transit with a courier.


... & Repeat!: Stay sustainably stylish with Babu! From party dresses and ski suits to sunny holiday clothes in mid-winter, we have fabulous options for all eventualities all year round. Sign up to our newsletter and follow us on Facebook, Instagram and TikTok to stay up to date with the exciting new brands and categories we will be adding throughout the year!

We work with an exclusive mix of contemporary and luxury brand partners who are aligned on our quality and sustainability values.


We are proud to partner with Balmain, Bimbaló, Bonton, BOY London, Calvin Klein, Caramel, Emilio Pucci, Foque, GANT, Il Gufo, Levi's, Meri Meri, Molo, MSGM, Patachou, Paz Rodriguez, Rachel Riley, RaspberryPlum, Roarsome, Roberto Cavalli, Simonetta, Stella McCartney Kids, Tartine et Chocolat and Tommy Hilfiger. 

Yes!

Our garments go all the way from newborn to 4 years - that means we have you covered right up until your little one's 5th birthday!


We have now added sizes 5-8 to girls party wear and also offer skiwear for 3-7 year old girls and boys.

We are the only rental platform working in partnership with some of the biggest and most popular names in luxury children’s fashion. This means we source our garments directly from our brands for a truly curated selection of stock and we have full visibility over the entire lifecycle of our garments.

 

We have also gone further than any other rental platform in our commitment to the sustainable lifecycle of our clothes, via our end-to-end proprietary garment care and ground-breaking disposal process that converts worn out clothes into renewable energy. 

 

In addition, we make it free, easy and rewarding to contribute to the circular fashion economy and to donate to charity in order to help end child clothing poverty in the UK.

Garments

If your pieces arrive and they don't fit, that's no problem. Just send them back, select some alternatives and we will refund your original order.

As long as you like! An order is automatically generated at the start of each new week so you have the flexibility to keep your rental pieces for as long as you like.

We get the vast majority of our garments direct from our brand partners but we also accept select branded pieces in good condition from our members, who receive rewards points for all donated items that make it into the Babu eco-system.

Our ethos is all about sharing and giving garments their longest and most sustainable lifecycles, which is why our garments are not available to buy. But feel free to rent them for as many weeks as you like/ as long as they fit!

Don't worry! Please get in touch so that we can find a resolution together.

Full cover insurance is included within our weekly rental prices so you don't have to worry about any accidental stains or damage.

We are proud to go further than any other rental platform in our commitment to sustainability: any returned clothes that are not usable by Babu are recycled through conversion into renewable energy by our cutting-edge sustainable impact partner, Xetrov.

Garment Care & Hygiene

We understand that you may want to wash items during your rental so that you can use them multiple times. We just ask that you follow the garments' care labels and iron all garments inside out.


You can find a full list of washing Do’s and Dont’s here.


We ask you not to wash fine knitwear and other delicate materials at home.

Let our concierge team know and we will professionally clean them for you free of charge using our state-of-the-art wet cleaning and ozone technology. You will just need to cover the cost of sending them to our London studio and back by whatever method you prefer!

Our ethos is all about sharing the love and giving garments the longest possible lifecycle for the benefit of our planet! With that in mind we ask that you respect our luxury garments as though they were your own so that as many families as possible can enjoy them after you.

Our in-house eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect our garments to European standards. This process makes our garments cleaner than any you could buy from a shop. All clothes are then checked to ensure they pass our quality control before being sent to their next home.

We take care of the washing so you don’t have to! Return your Babu garments dirty and cut your laundry load in half! 

Our in-house wet cleaning programme, using state-of-the-art machines, achieves the same results as dry cleaning (which is toxic and carcinogenic!) using only biodegradable detergents and low water temperatures with extremely efficient cycles of only 20-30 minutes, all run on 100% green energy!

Delivery & Returns

Enjoy express 1-2 working day delivery on all orders for £4.15.

You will receive your order within 1-2 working days - or on your specified delivery date for pre-orders.


When you are ready to return your pieces get in touch with our concierge team and pick a return option that works for you: skip the queue with a home collection organised by us, or sort the return out yourself. For more information visit our Returns page.

We keep all of our summer and winter pieces available at all times so that you can rent your favourite pieces depending on your destination at any time of the year!

Yes! We ask you to please look after the packaging your order arrived in and reuse it for returns to avoid wastage.

Yes – you will receive updates directly from the courier!

Donations

You can include your pre-loved clothes with your Babu returns!

In good nick? Your donations will help combat child clothing poverty in the UK. We will pass them onto our partner charity Little Village, who will distribute them to those most in need of them.  


Ready for the trash? We’ll make them into treasure! Anything stained or damaged will be converted into renewable energy via the ground-breaking technology of our sustainable impact partner, Xetrov.

Pricing & Billing

All our items have individual prices for weekly rental. Keep your pieces for as many weeks as you like and return them whenever you are ready.


Enjoy express 1-2 working day delivery on all orders for £4.15.

Billing will start on delivery and an order is automatically generated at the start of each new week so you have the flexibility to keep your rental pieces for as long as you like. Your weekly billing will stop as soon as your return is in transit with a courier.


Don't worry if your return is collected after your weekly billing cycle time. You will have received a new order confirmation email, but your payment method won't actually have been charged: we capture payments manually to give you a bit of leeway with returns and to avoid having to process untimely refunds.

Yes, via our dedicated Gift Card page!