FAQs & Support

Hopefully you will find answers to any questions you may have below. If not, please do not hesitate to WhatsApp us on +44(0)20 3752 4910 or email us at concierge@babu.clothing.

About

Babu is a luxury childrenswear rental platform, delivering beautifully presented luxury garments to your doorstep. Rent for 5, 11 or 18 days, or get in touch with our concierge team to organise a longer-term rental.

Yes! Wear & Tear Damage Insurance is included within our rental prices so no need to worry about minor stains, rips, missing beads, stuck zippers or other minor damage.

Browse: Browse our incredible selection from your favourite childrenswear designers and choose your pieces. Wear & Tear Damage Insurance is included in our rental prices for a worry-free experience. Have questions before check out? Our concierge team is always on hand to help via email, WhatsApp or instant chat!


Rent: Select your dates over a rental period of your choice (5, 11 or 18 days). Our concierge team will be in touch via WhatsApp as soon as you place your order so you always have our number to hand! We will send out your order in time for you to receive it by your chosen delivery date: you will get shipping updates direct from the delivery courier. Receive your pieces and enjoy!


Return: We can book you a Royal Mail home collection where the postman brings the label (charged to the card you used to place your order), or you can sort the return out yourself using a next day courier of your choice. There's no need to wash the clothes before you return them - we professionally clean and sanitise all garments to European standards upon their return.


... & Repeat!: Stay sustainably stylish with Babu! From party dresses and ski suits to sunny holiday clothes in mid-winter, we have fabulous options for all eventualities all year round. Sign up to our newsletter and follow us on Facebook, Instagram and TikTok to stay up to date with the exciting new brands and categories we will be adding throughout the year!

We work with an exclusive mix of contemporary and luxury brand partners who are aligned on our quality and sustainability values.


We are proud to partner with Balmain, Bimbaló, Bonton, BOY London, Calvin Klein, Caramel, Emilio Pucci, Foque, GANT, Il Gufo, Levi's, Meri Meri, Molo, MSGM, Patachou, Paz Rodriguez, Rachel Riley, RaspberryPlum, Roarsome, Roberto Cavalli, Simonetta, Stella McCartney Kids, Tartine et Chocolat, Tommy Hilfiger and Tutu Du Monde. 

Yes!

Our garments go all the way from newborn to 12 years.

We are the only rental platform working in partnership with some of the biggest and most popular names in luxury children’s fashion. This means we source our garments directly from our brands for a truly curated selection of stock and we have full visibility over the entire lifecycle of our garments.

 

We have also gone further than any other rental platform in our commitment to the sustainable lifecycle of our clothes, via our end-to-end proprietary garment care and ground-breaking disposal process that converts worn out clothes into renewable energy. 

 

In addition, we make it free, easy and rewarding to contribute to the circular fashion economy and to donate to charity in order to help end child clothing poverty in the UK.

Garments

There are size guides on all of our product pages so hopefully this will not be the case. However, if your pieces arrive and they don't fit, that's no problem. Just send them back, and we will exchange them for available alternatives of your choice, or issue a refund minus the third party shipping cost.

We offer 5, 11 and 18 day rental periods. If you would like to rent an item for longer, please contact our concierge team to confirm availability.

We work with an exclusive mix of contemporary and luxury brand partners who are aligned on our quality and sustainability values, and we get all of our garments directly from them.

Our ethos is all about sharing and giving garments their longest and most sustainable lifecycles, which is why our garments are not available to buy. But feel free to rent them as many times as you like for as long as they fit!

We will need to charge a replacement fee to the card you used to place your order so that we can replace the item in time to send to the next customer.

We encourage you to treat our items as you would your own. Wear & Tear Damage Insurance is included within our rental prices so you don't have to worry about minor stains, rips, missing beads, stuck zippers or other minor damage.

For major repairs, we will need to charge the third party seamstress cost to the card you used to place your order.

We will do our utmost to get out stains and repair any damage, but if an item is damaged beyond repair and needs to be retired as a result, we will need to charge a replacement fee to the card you used to place your order so that we can procure a new item for the next customer.

We are proud to go further than any other rental platform in our commitment to sustainability: any returned clothes that are not usable by Babu are either recycled through conversion into renewable energy by our cutting-edge sustainable impact partner Xetrov, or passed on to our charity partner Little Village if in good enough condition.

Garment Care & Hygiene

We understand that you may want to wash items during your rental so that you can use them multiple times. We just ask that you follow the garments' care labels and iron all garments inside out.


You can find a full list of washing Do’s and Dont’s here.


We ask you not to wash fine knitwear and other delicate materials at home.

Let our concierge team know and we will professionally clean them for you free of charge using our state-of-the-art wet cleaning and ozone technology. You will just need to cover the cost of sending them to our London studio and back by whatever method you prefer!

Our ethos is all about sharing the love and giving garments the longest possible lifecycle for the benefit of our planet! With that in mind we ask that you respect our luxury garments as though they were your own so that as many families as possible can enjoy them after you.

Our in-house eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect our garments to European standards. This process makes our garments cleaner than any you could buy from a shop. All clothes are then checked to ensure they pass our quality control before being sent to their next home.

We take care of the washing so you don’t have to! Return your Babu garments unwashed and cut your laundry load in half! 

Our in-house wet cleaning programme, using state-of-the-art machines, achieves the same results as dry cleaning (which is toxic and carcinogenic!) using only biodegradable detergents and low water temperatures with extremely efficient cycles of only 20-30 minutes, all run on 100% green energy!

Delivery & Returns

Express delivery costs £4.40 for parcels up to 2 kg, and £7.80 for parcels over 2 kg.

We will ship your order for delivery by your specified delivery date. You will receive an email with the tracking details once your order has been despatched and will also receive updates direct from the delivery courier. Our preference is that someone is available to receive the order in person, as if you provide the courier with a "Safe Place" and the package is lost or stolen as a result, you will be liable to pay a replacement fee.

IF WE ORGANISE YOUR RETURN

We will book you a Royal Mail home collection on your specified return date where the postman brings the label, and charge the return shipping cost to the card you used to place your order (£4.40 for parcels up to 2 kg, or £7.80 for parcels over 2 kg). Our preference is that someone is available to hand over the return, as if you provide the courier with a "Safe Place" to collect from and the package is lost or stolen as a result, you will be liable to pay a replacement fee.


IF YOU ORGANISE YOUR RETURN

You must return your pieces on your specified return date using a next-day tracked, fully insured delivery service.
1. Use the return address detailed on your packing slip.

2. Drop your package off at your local Post Office or with a courier of your choice. 

3. Make sure to send our concierge team a picture of proof of postage showing the tracking number. 

We keep all of our summer and winter pieces available at all times so that you can rent your favourite pieces depending on your destination at any time of the year!

Yes! We ask you to please look after the packaging your order arrived in and reuse it for returns to avoid wastage.

Yes – you will receive an email from us with the tracking details once it has been despatched, as well as updates directly from the delivery courier!

Donations

You can include your pre-loved clothes with your Babu returns!

In good nick? Your donations will help combat child clothing poverty in the UK. We will pass them onto our partner charity Little Village, who will distribute them to those most in need of them.  


Ready for the trash? We’ll make them into treasure! Anything stained or damaged will be converted into renewable energy via the ground-breaking technology of our sustainable impact partner, Xetrov.

Pricing & Billing

All our items have individual prices per rental period as detailed on each product page. Our rental prices include Wear & Tear Damage Insurance and professional cleaning. Shipping will be calculated separately at checkout.

Payment will be made in advance of your rental during the checkout process. We can subsequently bill the card you used to place your order for any additional items you would like to add, and for the return shipping cost if you choose for us to organise your return for you.

Yes, via our dedicated Gift Card page!