FAQs & Support

Hopefully you will find answers to any questions you may have below. If not, please do not hesitate to call or WhatsApp us on +44(0)20 3752 4910 or email us at concierge@babu.clothing.

About

Babu is a luxury childrenswear rental platform, delivering beautifully presented luxury garments to your doorstep. Keep your pieces for as long as you like for a flat weekly billing fee and return whenever you are ready.

Yes! For only £2.50 extra a week you will be fully covered for any stains or damage.

Browse: Whether you’re looking for occasion or elevated everyday wear, browse our incredible selection from your favourite childrenswear designers and choose your pieces. We will automatically add optional full cover damage insurance to your cart for a worry-free rental experience for only £2.50 per week. Have questions before check out? Our concierge team is always on hand to help: send us an email, WhatsApp, website chat message or call us! Enjoy 1-2 working day delivery on all orders and get free shipping and returns on orders over £60. Shipping costs £8 for orders under £60 and includes a courier home collection for returns within a window of your choosing. Looking to pre-order for a holiday or event? Add your pieces to cart where you will be able to add a note telling us what date you would like your order delivered. Once you have checked out, we will reserve your chosen items and send them out as required!


Rent: Our concierge team will be in touch via WhatsApp as soon as you place your order so you always have our number to hand! You will also receive shipping updates direct from the delivery courier. Enjoy use of your pieces for a flat weekly fee per item - billing starts on delivery and an order is automatically generated at the start of each new week so you have the flexibility to keep your rental pieces for as long as you like. Rent only for the week(s) you need - no strings attached! You will also find a message on donations with your order; include your pre-loved clothes when you return your order and receive Babu rewards points (to redeem against future orders) for every item we keep. Anything we don't will be donated to children in London living under the poverty line through our partner charity, Little Village, or passed on to Xetrov for conversion into renewable energy if irreparably stained or damaged.


Return: Let our concierge team know when you are ready to return your pieces and we will book a home courier collection within a 2 hour window convenient to you. There's no need to wash the clothes before you return them - we professionally clean and sanitise all garments to European standards upon their return. Please re-use the original packaging that your order arrived in and help save the planet in the process! Stick the returns label included with your order (no printing required!) over the top of the delivery label and hand over to the courier on arrival. Your weekly billing will stop as soon as your return is in transit with the courier. Don't worry if your return is collected after your weekly billing cycle time. You will have received a new order confirmation email, but your payment method won't actually have been charged: we capture payments manually to give you a bit of leeway with returns and to avoid having to process untimely refunds.


... & Repeat!: Stay sustainably stylish with Babu! From party dresses and ski suits to sunny holiday clothes in mid-winter, we have fabulous options for all eventualities all year round. Sign up to our newsletter and follow us on Facebook, Instagram and TikTok to stay up to date with the exciting new brands and categories we will be adding throughout the year!

We work with an exclusive mix of contemporary and luxury brand partners who are aligned on our quality and sustainability values.


We are proud to partner with Balmain, Bimbaló, Bonton, BOY London, Calvin Klein, Caramel, Emilio Pucci, Foque, GANT, Il Gufo, Levi's, Meri Meri, Molo, MSGM, Patachou, Paz Rodriguez, Rachel Riley, RaspberryPlum, Roarsome, Roberto Cavalli, Simonetta, Stella McCartney Kids, Tartine et Chocolat and Tommy Hilfiger. 

Yes!

Our garments go all the way from newborn to 4 years - that means we have you covered right up until your little one's 5th birthday!


We have now added sizes 5-8 to girls party wear and also offer skiwear for 3-7 year old girls and boys.

We are the only rental platform working in partnership with some of the biggest and most popular names in luxury children’s fashion. This means we source our garments directly from our brands for a truly curated selection of stock and we have full visibility over the entire lifecycle of our garments.

 

We have also gone further than any other rental platform in our commitment to the sustainable lifecycle of our clothes, via our end-to-end proprietary garment care and ground-breaking disposal process that converts worn out clothes into renewable energy. 

 

In addition, we make it free, easy and rewarding to contribute to the circular fashion economy and to donate to charity in order to help end child clothing poverty in the UK.

Garments

If your pieces arrive and they don't fit, that's no problem. Just send them back, select some alternatives and we will refund your original order.

As long as you like! An order is automatically generated at the start of each new week so you have the flexibility to keep your rental pieces for as long as you like.

We get the vast majority of our garments direct from our brand partners but we also accept select branded pieces in good condition from our members, who receive rewards points for all donated items that make it into the Babu eco-system.

Our ethos is all about sharing and giving garments their longest and most sustainable lifecycles, which is why our garments are not available to buy. But feel free to rent them for as many weeks as you like/ as long as they fit!

Don't worry! Please get in touch so that we can find a resolution together.

Please always return the item to us as we are really good at getting tough stains out and might be able to repair any damage. If not we will get in touch so we can find a resolution together - we understand that accidents happen!


We also give you the opportunity to add damage insurance for £2.50 a week to give you total peace of mind that there will never be extra charges for any items that are returned stained or damaged.

We are proud to go further than any other rental platform in our commitment to sustainability: any returned clothes that are not usable by Babu are recycled through conversion into renewable energy by our cutting-edge sustainable impact partner, Xetrov.

Garment Care & Hygiene

We understand that you may want to wash items during your rental so that you can use them multiple times. We just ask that you follow the garments' care labels and iron all garments inside out.


You can find a full list of washing Do’s and Dont’s here.


We ask you not to wash fine knitwear and other delicate materials at home.

Let our concierge team know and we will professionally clean them for you free of charge using our state-of-the-art wet cleaning and ozone technology. You will just need to cover the cost of sending them to our London studio and back by whatever method you prefer!

Our ethos is all about sharing the love and giving garments the longest possible lifecycle for the benefit of our planet! With that in mind we ask that you respect our luxury garments as though they were your own so that as many families as possible can enjoy them after you.

Our in-house eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect our garments to European standards. This process makes our garments cleaner than any you could buy from a shop. All clothes are then checked to ensure they pass our quality control before being sent to their next home.

We take care of the washing so you don’t have to! Return your Babu garments dirty and cut your laundry load in half! 

Our in-house wet cleaning programme, using state-of-the-art machines, achieves the same results as dry cleaning (which is toxic and carcinogenic!) using only biodegradable detergents and low water temperatures with extremely efficient cycles of only 20-30 minutes, all run on 100% green energy!

Delivery & Returns

Get free shipping and returns on orders over £60. Shipping costs £8 for orders under £60 and includes 1-2 working day delivery and a courier home collection for returns within a window of your choosing.

You will receive your order within 1-2 working days - or on your specified delivery date for pre-orders. Let our concierge team know when you are ready to return your pieces and we will book a home courier collection within a 2 hour window convenient to you. Please re-use the original packaging that your order arrived in and help save the planet in the process! Stick the returns label included with your order (no printing required!) over the top of the delivery label and hand over to the courier on arrival.

We keep all of our summer and winter pieces available at all times so that you can build a hot or cold weather box depending on your destination at any time of the year!

Yes! We ask you to please look after the packaging your order arrived in and reuse it for returns to avoid wastage.

Yes – you will receive updates directly from the courier!

Donations and Rewards

Our rewards system is built to encourage our customers to contribute to the sharing economy and help end child clothing poverty in the UK. You will find a message on donations with each order encouraging you to include any pre-loved items with your returns.

 

Pieces in good condition from our brand partners will enter the Babu eco-system and you will be credited with rewards points to redeem against your next rental or to convert into a giftcard to give to family or friends.

Anything we don't keep will be donated to children in London living under the poverty line through our amazing partner charity, Little Village, or passed on to our sustainable impact partner for recycling (i.e. conversion into renewable energy!) if irreparably stained or damaged. 

Pricing & Billing

All our items have individual prices for weekly rental; you will just need to reach our £30 minimum order spend in order to check out (not applicable for fancy dress). Keep your pieces for as many weeks as you like and return them whenever you are ready.


Enjoy free 1-2 working day delivery and returns on orders over £60. Shipping costs £8 for orders under £60 and includes a courier home collection for returns within a window of your choosing.

Billing will start on delivery and an order is automatically generated at the start of each new week so you have the flexibility to keep your rental pieces for as long as you like. Your weekly billing will stop as soon as your return is in transit with the courier.


Don't worry if your return is collected after your weekly billing cycle time. You will have received a new order confirmation email, but your payment method won't actually have been charged: we capture payments manually to give you a bit of leeway with returns and to avoid having to process untimely refunds.

Yes, via our dedicated Gift Card page!