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FAQs
If your pieces arrive and they don't fit, that's no problem. Just send them back, select some alternatives and we will refund your original order.
Don't worry! Please get in touch so that we can find a resolution together.
Our ethos is all about sharing the love and giving garments the longest possible lifecycle for the benefit of our planet! With that in mind we ask that you respect our luxury garments as though they were your own so that as many families as possible can enjoy them after you.
We get the vast majority of our garments direct from our brand partners but we also accept select branded pieces in good condition from our members, who receive rewards points for all donated items that make it into the Babu eco-system.
Our ethos is all about sharing and giving garments their longest and most sustainable lifecycles, which is why our garments are not available to buy. But feel free to rent them for as many weeks as you like/ as long as they fit!
We understand that you may want to wash items during your rental so that you can use them multiple times. We just ask that you follow the garments' care labels and iron all garments inside out.
You can find a full list of washing Do’s and Dont’s here.
We ask you not to wash fine knitwear and other delicate materials at home.