For online purchases from Babu

Last updated: 28 July 2026

 

1. Cancelling an online order

You may cancel an online order without giving a reason by telling us within 14 days after the day you receive the goods. If one order is delivered in separate parcels, the period runs from the day you receive the last item.

To cancel, email concierge@babu.clothing with your name, order number and a clear statement that you wish to cancel. You may use the model cancellation form at the end of this policy, but you do not have to.

2. Returning the goods

After telling us that you wish to cancel, you must send the goods back without undue delay and no later than 14 days after your cancellation notice. Contact us for the return address and instructions.

You are responsible for the cost of a change-of-mind return. We recommend a tracked service because the goods remain your responsibility until they reach us.

3. Trying on and condition of returns

You may inspect and try on an item indoors as you reasonably could in a shop. It must not be worn outdoors or on a holiday, washed, altered or otherwise used before return.

Please return the item with any original tags, Babu return tag and accessories supplied. Removing a tag does not remove your statutory cancellation right, but if handling or use beyond what was necessary to inspect the item has reduced its value, we may reduce the refund by the actual loss in value.

4. Refunds

We will refund the price paid and, where the whole order is cancelled, the cost of our least expensive standard delivery option. We do not have to refund any extra amount paid for premium delivery.

We will refund you within 14 days after receiving the returned goods or, if earlier, after you provide evidence that you sent them. We may withhold the refund until we receive the goods or evidence of return. Refunds are made to the original payment method unless agreed otherwise.

5. Faulty, damaged or incorrect goods

If an item is faulty, damaged when delivered, not as described or incorrectly supplied, contact concierge@babu.clothing. We will provide the remedy required by law and will not charge you reasonable return costs where the goods do not conform to the contract.

Sale and clearance items have the same statutory rights as full-price items.

Model cancellation form

To: Babu Clothing Ltd, 20-22 Wenlock Road, London, England, N1 7GU; concierge@babu.clothing (registered office only - contact us for the returns address)

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods: ________________________________________________

Order number: ________________________________________________

Ordered on / received on: ________________________________________________

Customer name: ________________________________________________

Customer address: ________________________________________________

Date: ________________________________________________

Signature (only if this form is sent on paper): ______________________________